🔐 Privacy Policy

Cambridge Smoke Shop ("we," "our," or "us") is committed to protecting the privacy of our customers, both online and in-store. This Privacy Policy outlines how we collect, use, and safeguard your information when you interact with us through our website, contact forms, messaging services (e.g., WhatsApp, Instagram), or by visiting our physical store.

1. What Information We Collect

We collect limited personal information, only when voluntarily provided by you. This may include:

• Full name
• Phone number
• Email address
• Product inquiries or service requests
• Messages exchanged via WhatsApp, Instagram, or our contact form

We do not collect financial data, identification numbers, or location-tracking information.

2. How We Use Your Information

We use the information you provide strictly for:

• Responding to your product-related inquiries
• Providing customer service and support
• Sending follow-ups, promotions, or updates (only if opted-in)
• Improving our communication and website experience

We do not sell, rent, or share your personal data with third-party marketers.

3. Information Sharing

We may share your information in the following circumstances only:

• When required by law enforcement or court order
• With third-party platforms you use to contact us (e.g., WhatsApp or Instagram)
• To protect the safety, rights, or property of Cambridge Smoke Shop or our customers

4. Third-Party Services

We communicate through platforms like:

• WhatsApp
• Instagram
• Google Maps (for store directions)

These platforms may collect additional data based on their policies. Please review their privacy terms for full transparency.

5. Data Retention & Protection

• We retain personal messages only for the time necessary to address your inquiry or issue.
• We use standard protective measures to prevent unauthorized access, including secure messaging platforms and email encryption.

6. Your Rights

You have the right to:

• Request a copy of any data we may have
• Ask for your data to be updated or deleted
• Withdraw consent for marketing or follow-ups